Call 1.866.783.5272

Our Returns Policy

We are unable to accept open items for return, due to the nature of the products listed at Nutrition Surplus. Unopened items that you would like to return, may be done so no later than 30 days after the items have been delivered. Returns are subject to a 20% restocking fee as well as our cost to ship the product will also be deducted from the refund.  If you wish to return these items please contact customer support for instructions and a Return Authorization Number (RA#). Returned Items without an RA# will be refused. All Returns should be sent in a method that provides delivery confirmation. We will not be responsible for any items returned to us that do not arrive at our facility (insure your package or use United Parcel Service).

We'll happily correct any order that was incorrect, missing items, and also pay the return shipping cost if the return is a result of our error. Please note that we are unable to exchange items. However, if you received a damaged, defective, or incorrect item, contact customer support  for instructions. All claims relating to incorrect shipments must be made no later than 7 days after the items have been delivered.

Refunds
We are unable to accept open items for return due to the nature of the products listed at Nutrition Surplus. You can expect a refund in the same form of payment originally used for purchase, usually within 7 to 14 business days of our receiving your return at our facility. If the refund is due to a shipping error by us, then we will refund your shipping charges for returning the items to us (RA# is still required.).

In order to be entitled to a refund of shipping charges, order must be shipped back to us UPS Ground Delivery. All returns require a Return Authorization Number (RA#). If you need to return an unopened item for return please contact us for a Return Authorization Number (RA#). If your return is not due to our error, we will deduct the return shipping costs of your order from your refund.  On items that have unfulfilled performance guarantees, please contact customer support  for instructions.

Sales Tax
No Sales Tax, VAT, or any other fees are assessed on any order by Nutrition Surplus except for residents of the State of Georgia. It is your responsibility to remit any taxes owed to your local government tax boards.

To top